One of the leading manufacturers of instrument systems, chemistries and supplies, reached out after recognizing the need for a comprehensive training and development initiative. The specific necessary change in this scenario would be designated as a cultural transformation to revitalize Quality Improvement, FDA Regulatory Compliance, and System Reliability.


Our client aimed to invest resources in the Lab Systems and Routine Testing Business Group in order to fully equip employees to integrate their talent and resources across the company. Aimed at a fundamental change, the initiative was designed specifically to develop the appropriate cultural atmosphere that would provide knowledge for practical use and lead to peak performance.

Our client needed to create a strategy, identify functional requirements, develop a training and development architecture and vision, create an implementation roadmap, and launch an integrated solution of leading training and development applications.

The Solution

Our coaches helped the company design a holistic revitalization strategy that included the implementation of these elements to ensure success:

  • Communications
  • Recognition
  • Senior Management Behavior and Actions
  • Metrics and Measurements
  • Tools and Processes

Strategic Response

A strategic team was commissioned to gather information as to the desired future direction of Lab Systems and Routine Testing Business Group. This team consisted of a broad cross section of VP’s and directors, the coaches, and the client evaluated many options before selecting leading edge applications that best supported their business strategy and ROI measures. Our coaches developed an implementation roadmap to outline incremental delivery of the solution.

The Results

Our coaches successfully executed against our client’s plan and enabled an on-time launch of the fully integrated revitalization initiative. The client now boasts a successful and continuing initiative, and has realized huge successes that have increased customer satisfaction, increased FDA compliance and reduced expenses.